Shipping Policy

At French Mush, we are committed to delivering your order within the timeframe indicated in your order confirmation email, which is determined based on your shipping location.

Delivery times and costs

We do everything we can to prepare and ship your orders as quickly as possible.

Orders are generally prepared within a few hours after validation and shipped within an indicative timeframe of 24 business hours, subject to successful payment confirmation.

The applicable delivery times and shipping costs for your order are detailed below depending on the selected delivery method and the destination country.

Delivery mainland France:

Mode of delivery	Delivery times estimated delivery	Cost of delivery	Order thresholds
Colissimo with signature	2 to 3 business days	€6.90	up to €69
Colissimo with signature	2 to 3 business days	FREE	from €120
Home delivery	3 to 4 business days	€4.90	up to €69
Home delivery	3 to 4 business days	FREE	from €82
Delivery in Pickup Point	3 to 5 business days	€3.90	up to €69
Delivery in Pickup Point	3 to 5 business days	FREE	from €100

Delivery Italy:

Mode of delivery	Delivery times estimated delivery	Cost of delivery	Order tiers
Home delivery	3 to 4 business days	€5.90	dup to €69
Home delivery	3 to 4 business days	FREE	from €69
Delivery in Pickup Point	3 to 6 business days	4,90	dup to €69
Delivery in Pickup Point	3 to 6 business days	FREE	from €69

Delivery Spain:

Mode of delivery	Mode of delivery	Cost of delivery	Order tiers
Home delivery	3 to 4 business days	5,90	dup to €69
Home delivery	3 to 4 business days	FREE	from €69
Delivery in Pickup Point	3 to 4 business days	3,90	dup to €69
Delivery in Pickup Point	3 to 4 business days	FREE	from €69

Delivery Monaco:

Mode of delivery	Delivery times estimated delivery	Cost of delivery	Order tiers
Pickup point	3 to 4 business days	€4.90	up to €82
Pickup point	3 to 4 business days	FREE	from €82
Home delivery	3 to 4 business days	€6.90	up to €82
Home delivery	3 to 4 business days	FREE	from €82

Delivery Belgium:

Mode of delivery	Delivery times estimated delivery	Cost of delivery	Order tiers
Pickup point	3 to 4 business days	€4.90	up to €69
Pickup point	3 to 4 business days	FREE	from €69
Home delivery	3 to 4 business days	€6.90	up to €69
Home delivery	3 to 4 business days	€1.90	between €69 and €82
Home delivery	3 to 4 business days	FREE	from €82

Delivery Switzerland:

Mode of delivery	Delivery times estimated delivery	Cost of delivery	Order tiers
Home delivery	3 to 4 business days	€8.90	up to €82
Home delivery	3 to 4 business days	FREE	from €82

Delivery Portugal:

Mode of delivery	Delivery times estimated delivery	Cost of delivery	Order tiers
Home delivery	3 to 4 business days	€6.90	up to €79
Home delivery	3 to 4 business days	FREE	from €79

Delivery Andorra:

Mode of delivery	Delivery times estimated delivery	Cost of delivery	Order tiers
Home delivery	3 to 4 business days	€8.90	up to €82
Home delivery	3 to 4 business days	FREE	from €82

Delivery Sweden:

Mode of delivery	Delivery times estimated delivery	Cost of delivery	Order tiers
Home delivery	4 to 6 business days	€8.90	up to €69
Home delivery	4 to 6 business days	FREE	from €69

Delivery Denmark:

Mode of delivery	Delivery times estimated delivery	Cost of delivery	Order tiers
Home delivery	4 to 6 business days	€9.90	up to €69
Home delivery	4 to 6 business days	FREE	from €69

Delivery Reunion:

Mode of delivery	Delivery times estimated delivery	Cost of delivery	Order tiers
Home delivery	8 business days	€15	up to €120
Home delivery	8 business days	FREE	from €120

Delivery Luxembourg:

Mode of delivery	Delivery times estimated delivery	Cost of delivery	Order tiers
Home delivery	3 to 4 business days	8,99	up to €69
Home delivery	3 to 4 business days	FREE	from €69

Delivery, Bulgaria, Croatia, Cyprus, Hungary, Latvia, Malta, Netherlands, Slovakia:

Mode of delivery	Delivery times estimated delivery	Cost of delivery	Order tiers
Home delivery	4 to 8 days business	€12.90	up to €99
Home delivery	4 to 8 days business	FREE	from €99

Delivery Germany:

Mode of delivery	Delivery times estimated delivery	Cost of delivery	Order tiers
Home delivery	3 to 6 days business	€12.90	up to €99
Home delivery	3 to 6 days business	FREE	from €99
Pickup point	3 to 6 days business	5,90	up to €99
Pickup point	3 to 6 days business	FREE	from €99

Delivery Austria, Czech Republic, Poland:

Mode of delivery	Delivery times estimated delivery	Cost of delivery	Order tiers
Home delivery	4 to 8 days business	€9.90	up to €82
Home delivery	4 to 8 days business	FREE	from €82

Delivery Overseas Territories, French Polynesia, Guadeloupe, French Guiana, Martinique, New Caledonia:

Mode of delivery	Delivery times estimated delivery	Cost of delivery	Order tiers
Home delivery	5 to 9 days business	€13.50	up to €130
Home delivery	5 to 9 days business	FREE	from €130
Home delivery with signature	5 to 9 days business	€15.90	up to €130
Home delivery with signature	5 to 9 days business	FREE	from €130

Delivery Greece, Lithuania, Slovenia, Estonia, Finland, Romania:

Mode of delivery	Delivery times estimated delivery	Cost of delivery	Order tiers
Home delivery	4 to 8 days business	€12.90	-

Delivery Ireland:

Mode of delivery	Delivery times estimated delivery	Cost of delivery	Order tiers
Home delivery	4 to 8 business days	€9.90	-

International delivery: United Arab Emirates, Australia, Canada, United Kingdom, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, United States, Indonesia, Panama, Colombia:

Mode of delivery	Delivery times estimated delivery	Cost of delivery	Order tiers
Home delivery	4 to 10 days business	29€	-

Multiple shipments

In the case of an order containing multiple items, French Mush reserves the right to split shipments. However, shipping costs will only be charged once, regardless of the number of parcels shipped.

Delivery terms

At French Mush, our products are shipped by postal service or via a selected carrier depending on the chosen delivery method and the destination of the order.

Deliveries are made to the address provided by the Buyer at the time of order validation. It is the Buyer’s responsibility to ensure that the information provided is accurate before completing the purchase.

If the order has already been prepared by our logistics warehouse, no modification or cancellation can be made before shipment. The Buyer must then wait to receive the order and, if desired, submit a return request to our customer service, in accordance with the conditions set out in the Terms and Conditions of Sale.

Refund in case of order cancellation

Any request to modify or cancel an order must be sent to our customer service as soon as possible after order confirmation.

Once your order has been prepared or shipped, no modification or cancellation can be made. You must then wait to receive your order and, if you wish, submit a return request in accordance with our return policy and Terms and Conditions of Sale.

In the event that FRENCH MUSH is required to cancel an order for reasons communicated to you by our customer service, you will be refunded in full for all amounts paid, including any delivery fees, within a maximum of fourteen (14) days from the confirmation of cancellation.