GENERAL TERMS OF SALE (GTS)

Last updated: 5 October 2026

These General Terms and Conditions of Sale govern sales made on the website www.frenchmush.com (hereinafter the “Website”), published by French Mush.

1. Purpose:

The company FRENCH MUSH (“FRENCH MUSH”) offers dietary supplements (the “Products”) for sale to individuals (the “Buyers”) on the website www.frenchmush.com (the “Website”).

These general terms and conditions (the “General Terms and Conditions”) set out the terms and conditions for the online sale and delivery of the Products, as well as the rights and obligations of the parties in this context.

They can be accessed and printed at any time via a direct link at the bottom of the Website.

The General Terms and Conditions take precedence over any other general or specific terms and conditions not expressly approved by FRENCH MUSH.

They may, where applicable, be supplemented by specific terms of use for certain Products offered on the Website, which supplement the General Terms and Conditions and, in the event of a conflict, take precedence over them

2. Legal capacity and acceptance of the General Terms and Conditions:

2.1 Legal capacity:

The Website is accessible to any individual with full legal capacity to enter into obligations under the General Terms and Conditions. Individuals who do not have full legal capacity may only access the Website with the consent of their legal representative.

2.2 Acceptance of the General Terms and Conditions: 

Acceptance of these General Terms and Conditions of Sale is deemed to have occurred once the Buyer makes a purchase on the Website, including by confirming a payment. This acceptance is full and unconditional, without restriction or reservation. Every order therefore constitutes full acceptance of these General Terms and Conditions of Sale.

Buyers who do not accept these General Terms and Conditions must not place an order or make a payment on the Website.

3. Registering on the website:

3.1 Creating a customer account:

Placing an order on the Website requires the Buyer to register.When the Buyer places an order and provides the information marked as mandatory, a customer account (the “Account”) is automatically created in the Buyer's name. This Account allows the Buyer to track their orders and manage their information in a format and using the technical means that FRENCH MUSH considers most appropriate.

The Buyer warrants that all information they provide is accurate, up to date and truthful, and is not misleading in any way.

They undertake to update this information in their Account if it changes (particularly in the event of a change of postal address), so that it always meets the criteria set out above.

The Buyer is informed and agrees that the information entered to create or update their Account constitutes proof of their identity and is binding on them once confirmed.

3.2 Access to and use of the customer account:

The Buyer can access their Account at any time after logging in with their username and password.

The Buyer undertakes to use their Account personally and not to allow any third party to use it in their place or on their behalf, unless they assume full responsibility for doing so.

They are also responsible for maintaining the confidentiality of their username and password, and any access to the Website using these credentials is deemed to have been made by the Buyer.
They must immediately contact FRENCH MUSH using the contact details provided at the beginning of the General Terms and Conditions if they notice that their Account has been used without their knowledge.
They acknowledge FRENCH MUSH's right to take all appropriate measures in such cases.

4. Product characteristics:

Before placing any online order, and in accordance in particular with Article L111-1 of the French Consumer Code, the Buyer can review the characteristics of each Product they wish to order on the Website.

The Products are offered for sale online while stocks last. Product information is not a substitute for medical advice: as a precaution, Buyers undergoing medical treatment or monitoring are advised to consult their doctor before consumption.

The photographs and descriptions of the Products offered for sale online are prepared with the utmost care to be as accurate and faithful as possible.
However, they are provided for guidance only. In particular, the packaging shown may differ from that of the delivered product, without affecting the essential characteristics of the Product.
FRENCH MUSH cannot be held liable for misinterpretations; only the detailed information in the descriptions is authoritative.

5. Order:

5.1 Placing an order :

To place an order, the Buyer must select the Product(s) of their choice and add them to their cart.

They can access their cart summary at any time before the order is finally confirmed and correct any errors in the information entered.

The order is deemed to have been paid for by the Buyer once payment has been validated and actually received by FRENCH MUSH.

When placing their order, the Buyer is asked to provide their contact details for delivery and billing purposes. They must complete all fields marked as mandatory in the form provided for this purpose.
Orders that do not include all the required information cannot be validated.

The Buyer guarantees that all information provided in the order form is accurate, up to date and truthful, and is not misleading in any way.

They are informed and agree that this information constitutes proof of their identity and is binding on them as soon as it is validated.

5.2 Order confirmation:

After placing their order, the Buyer receives an email confirmation that:

• summarizes the order details.

• includes the general terms and conditions in force on the date of the order

• provides access to the invoice for the order.

The Buyer must ensure that the contact details provided are correct and allow them to receive their order confirmation email. If they do not receive it, the Buyer must contact FRENCH MUSH using the contact details provided at the beginning of the General Terms and Conditions.

FRENCH MUSH recommends that the Buyer retain the information contained in the order confirmation, as well as their invoice.

The order confirmation is deemed to have been received by the Buyer when they can access it.

6. Prices and payment terms:

6.1 Prices: 

The selling prices of the Products are displayed on the Website.

They are stated in the currency of the country where the order is placed, inclusive of all taxes (VAT in the country where the order is placed and other applicable taxes).

They are stated in the currency of the country where the order is placed. For orders placed from and delivered within the European Union, prices include VAT. For orders placed from and delivered outside the European Union, prices exclude taxes. All taxes and customs duties are payable by the buyer. 

In French overseas departments and territories and certain countries, customs duties or local taxes may be payable by the buyer and cannot under any circumstances be refunded by French Mush. 

These duties and taxes, whose exact amount FRENCH MUSH cannot determine in advance and therefore cannot communicate to the Buyer before the order is placed, remain payable by the Buyer, who is solely responsible for duly completing any related declarations and/or formalities.

FRENCH MUSH reserves the right, at its sole discretion and on terms determined solely by it, to offer promotional offers or price reductions.

Prices do not include any delivery charges that may apply to the delivery of the Products, which are charged in addition to their price.
The applicable delivery charges are indicated before the Buyer confirms the order.

The applicable price is the price displayed on the Website at the time the Buyer's order is registered. Prices are never retroactive.

6.2 Payment terms, late payments and payment defaults:

The full price of the Products is payable at the time of ordering.

Payment may be made online:

• by bank card, through the secure online payment service indicated on the Website

• or by any other method offered on the Website at the time of ordering.

The Buyer guarantees to FRENCH MUSH that they have the necessary authorizations to use the chosen payment method.

FRENCH MUSH reserves the right to suspend or cancel any order and/or delivery in the event of non-payment of any amount owed by the Buyer, a payment incident, or fraud or attempted fraud relating to the use of the Website.

Penalties equal to 1.5 times the French statutory interest rate will automatically apply to unpaid amounts upon the first attempted delivery of a formal notice sent by registered letter with acknowledgment of receipt.

7. Subscription:

The Subscription is available under various recurring plans, the details of which (frequency, price, contents) are specified at the time of subscription on the Website.
Subscribing to one of these plans commits the Subscriber to an automatic Product delivery service, which renews automatically until terminated.

By confirming their subscription, the Subscriber authorizes automatic payment of the amount corresponding to the chosen plan, at the frequency specified when placing the initial order.

The Subscriber has fourteen (14) days from receipt of their first order to exercise their right of withdrawal, in accordance with Article L.221-18 of the French Consumer Code. Subsequent automatic renewals are not subject to this period, in accordance with the case law of the Court of Justice of the European Union (judgment of 5 October 2023, case C-565/22).

The Products are then shipped and delivered within an estimated period of three (3) to seven (7) business days for France, and up to fourteen (14) business days for deliveries within Europe and internationally, from the date of shipment.

The Subscriber may terminate their subscription in accordance with the procedures set out in Article 7.2 “Termination” of these General Terms and Conditions of Sale. Cancellation takes effect immediately.

By subscribing, the Subscriber acknowledges having read and understood the General Terms and Conditions of Sale and accepts them without reservation.

7.1 Liability and access to the customer account:

7.1.1 Clarity of the purchasing process and the Subscriber's commitment:

The Subscription is explicitly mentioned several times throughout the purchasing process on the Website, before the order is confirmed. By confirming payment, the Subscriber acknowledges having read and accepted these General Terms and Conditions of Sale.

After placing an order, the Subscriber receives a purchase confirmation email, a subscription confirmation email and a reminder email before each automatic renewal.

After placing their first subscription order, the Subscriber receives a purchase confirmation email, a subscription confirmation email and a reminder email before each automatic renewal. The Subscriber is informed that their initial subscription is subject to a fourteen (14) day right of withdrawal, and that subsequent automatic renewals are not subject to this right of withdrawal, in accordance with the case law of the Court of Justice of the European Union (judgment of 5 October 2023, case C-565/22).

These elements ensure transparency regarding the commitment undertaken.

French Mush shall not be held liable if a subscription is taken out without actually reading the information displayed during the ordering process.

7.1.2 Access to the customer account: 

The Subscriber's identification information (username and password) is personal and confidential.

These credentials may only be changed by the Subscriber or by French Mush, particularly if the password is lost.

The Subscriber is solely responsible for its use. Any order placed using these login credentials is deemed to have been placed by the Subscriber themselves.

The Company shall not be held liable for any consequences arising from the disclosure of this information or its use by a third party. 

French Mush shall under no circumstances be held liable for direct or indirect damages arising from the use of the service (including reputational harm, data loss, damage to image, etc.)

7.2 Subscription fulfillment: 

The Subscriber may cancel their subscription at any time through their subscriber area.

• Cancellation takes effect immediately. Any order already billed before the cancellation request will be shipped and cannot be cancelled or refunded.

• The saved payment method is deleted at the Subscriber's request once cancellation takes effect.

• If unable to access the subscriber area, the Subscriber may contact customer service using the form available on the Website.

• If the subscription is canceled or the Product is changed within the subscription, the Subscriber loses all pricing or specific benefits associated with the original subscription (promotional offers, preferential pricing, etc.).
  These benefits are neither transferable nor retained beyond the plan or Product originally subscribed to.

• However, if the Subscriber chooses to reactivate their subscription for the same Product, it may be reactivated under the original pricing terms, subject to availability and technical compatibility.
  Reactivation can be completed directly through the customer account or via customer service.

• Cancellation may also be initiated by FRENCH MUSH, particularly in the event of failure to comply with these General Terms and Conditions of Sale or suspected fraud.

8. Loyalty and referrals:

8.1 Eligibility requirements and operation of the referral program:

The French Mush referral program allows customers to recommend products to people close to them and receive promotional discounts in return for their recommendation.

A Referrer is any customer who has an active French Mush account and has already made at least one purchase on the website www.frenchmush.com.

The Referred Customer is someone close to the Referrer, with whom they maintain a direct and regular relationship. The Referrer and the Referred Customer may under no circumstances be the same person, even if multiple email addresses belonging to the same individual are used.

The referral program allows the Referred Customer to receive a discount on their first order, provided they create a new customer account. Once this order is confirmed, the Referrer also receives a discount that can be used on a subsequent order.
These discounts cannot be combined with each other or with other promotional codes.

Each Referrer may refer up to fifty (50) Referred Customers.

French Mush reserves the right to suspend or cancel any account or order in the event of abusive or fraudulent behavior, including self-referral or public or commercial distribution of the referral link.

8.2 Eligibility requirement and operation of the loyalty program:

FRENCH MUSH offers a loyalty program that allows customers to earn points with each purchase, according to a points scale specified in their customer account.

Points earned this way can be used to receive discounts on future orders or other exclusive benefits offered by the brand.

Points are personal, non-transferable, cannot be exchanged for cash and cannot be refunded, even partially. They are valid for a limited period, as defined in the program terms.

The full terms of the loyalty programme (points scale, terms of use, types of rewards) are available on the French Mush website.

9. Retention of title:

FRENCH MUSH retains full ownership of the Products sold until payment of the price, including delivery charges, has been received in full.

10. Delivery:

10.1 Delivery address:

Once the order has been received by FRENCH MUSH, the Buyer can no longer change their delivery address. Any changes made after the order is placed may therefore be charged by French Mush at the cost incurred.

10.2 Delivery area:

Unless otherwise stated on the Website, the Products are delivered exclusively to the countries available on the Website.

The Products will be delivered to the address specified in the Buyer's order as the “delivery address” (which may differ from the billing address), provided that it is within the available delivery area for the Products and is correct.

10.3 Delivery methods:

Different delivery methods are available depending on the delivery destination. They are specified on the Website, on the payment page, when the order is confirmed.

Before confirming their order, the Buyer is informed of the delivery methods available for the Product ordered, along with an estimated timeframe and the corresponding charges for each method.

The Buyer must select the desired delivery method and provide all the information necessary for successful delivery of the Product using that method.

FRENCH MUSH reserves the right to change the delivery methods offered at any time.

10.4 Delivery timeframes:

An estimated delivery timeframe is provided to the Buyer for information purposes. This timeframe is not contractually binding.

FRENCH MUSH cannot be held liable for exceeding this estimated timeframe, as it remains dependent on the timeframes imposed by carriers. No refund or compensation may be claimed on this basis, unless otherwise required by law or in the event of proven fault attributable to FRENCH MUSH.

If delivery is delayed by more than seven (7) business days for France, twelve (12) business days for Europe, or fourteen (14) business days for other international destinations, calculated from the dispatch date, a new Product may be sent to the Buyer, subject to a prior review of the case and express approval by the FRENCH MUSH team.

If an order contains several items, FRENCH MUSH reserves the right to split shipments. In such cases, delivery charges will only be charged once.

10.5 Failed delivery, parcel returns, complaints and associated costs 

10.5.1 Failure to collect, refusal of delivery or incorrect address:

For delivery to a pickup point, the Buyer must collect their parcel within the time limits specified by the carrier. Otherwise, the parcel will automatically be returned to FRENCH MUSH.

The same applies if the Buyer refuses delivery, or if delivery fails due to an incomplete, incorrect or inaccessible address, or repeated absence during home delivery attempts.

In these situations:

• the Buyer must contact customer service to request either reshipment (at their own expense) or a partial refund, according to their preference;

• In the event of a refund, FRENCH MUSH will deduct a flat fee of six euros and ninety cents (6.90 euros) to cover the logistics costs incurred.

The Buyer has twenty (20) calendar days from the date the parcel is returned to FRENCH MUSH to contact customer service.
After this deadline, the order may be considered abandoned and will not be eligible for a refund or reshipment, unless an exception is made at the discretion of FRENCH MUSH.

10.5.2 Parcel marked as delivered but not received:

If a parcel is marked as “delivered” by the carrier but has not been received by the Buyer, the Buyer has twenty (20) calendar days from the stated delivery date to contact customer service.

After this deadline, no claims will be considered.

10.5.3 Product missing, damaged or not matching the order:

If, upon receiving their order, the Buyer finds that the parcel is damaged, incomplete or does not match their order, they must notify FRENCH MUSH within four (4) business days of receiving the parcel.

The claim must be accompanied by supporting photos showing the non-conformity, which must include:

• a photo of the outside of the parcel (with the packaging visible),

• a photo of the inside of the parcel,

• a photo of the shipping label,

• a photo of any visible damage, where applicable,

• and a photo of the label affixed to the product in question, allowing the Product or Products concerned to be identified.

After this period of 4 business days, FRENCH MUSH does not guarantee that the claim will be handled, as recourse against carriers is no longer possible. Any request submitted after the deadline may nevertheless be reviewed on a case-by-case basis, without this constituting an obligation for FRENCH MUSH.

11. Right of withdrawal and returns:

In accordance with the provisions of Article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for certain products, including:

• products opened or unsealed after delivery that cannot be returned for reasons of hygiene or health protection;

• products made to the Customer's specifications or clearly personalised;

• products likely to deteriorate or expire rapidly, such as perishable foodstuffs or certain dietary supplements sensitive to heat, humidity or light.

Consequently, any return of a product that has been opened, altered, personalised, has a short shelf life or whose packaging has been damaged (damaged label, unsealed cap, removed seal, etc.) will not be eligible for a refund, except in the event of an error attributable to FRENCH MUSH or proven non-conformity.

11.1 Procedure for exercising the right of withdrawal:

Subject to the exclusions mentioned above,  and the scope defined above, and in accordance with Article L.221-18 of the Consumer Code, the Buyer has fourteen (14) days from receipt of their order to exercise their right of withdrawal without having to provide a reason.

The Buyer must first contact customer service to obtain return authorisation.

The request must be accompanied by the following supporting evidence:

• a photo of the parcel with the shipping label visible,

• if the parcel has not been opened: a photo showing that the sealed parcel is intact,

• if the parcel has been opened: a photo of the Products in their original packaging, placed inside the parcel.

In all cases, the Buyer must return a duly completed and signed declaration on honour certifying that the Products have not been opened, used or altered.

The Products must be returned in their original condition, unopened and in their original packaging, so that they can be resold.

The Buyer must arrange and pay for return shipping to the address provided by customer service.

The refund will be issued within a maximum of fourteen (14) days from receipt and inspection of the return by our logistics department.

FRENCH MUSH reserves the right to refuse any refund if the conditions set out in this article are not met.

Return shipping costs are borne entirely by the Buyer.
In the event of a refund, a flat fee of six euros and ninety cents (6.90) will be deducted from the refunded amount to cover the logistics costs incurred by FRENCH MUSH.

12. Statutory warranties:

12.1 Statutory warranty of conformity (Articles L217-4 et seq. of the Consumer Code):

Our food products are covered by the statutory warranty of conformity, allowing you to claim a product that conforms to your order. Under this warranty:

• You have 2 years from the product's delivery date to report any lack of conformity.

• You may choose between repair or replacement of the product, subject to the cost conditions provided for by law (Article L217-9 of the Consumer Code).

• During the 24 month period following delivery, you do not need to prove that the lack of conformity existed when the product was delivered.

This warranty applies taking into account the perishable nature of food products. For products with a use-by date (DLC), the warranty applies as long as the product has not reached its DLC and has been stored according to the recommendations on the packaging.

12.2 Warranty against hidden defects (Articles 1641 et seq. of the Civil Code):

In accordance with the law, our products are also covered by the warranty against hidden defects. If a hidden defect is discovered that makes the product unfit for use or significantly impairs its use, you may:

• Cancel the sale (return of the product and full refund);

• Or request a reduction in the sale price.

This action must be brought within 2 years of discovering the hidden defect.

12.3. Exclusions:

Statutory warranties do not cover defects resulting from improper handling or storage of the product by the customer, particularly if the storage conditions indicated on the packaging have not been followed.

12.4. Commercial warranty:

Any commercial warranty granted by FRENCH MUSH supplements the statutory warranties and does not replace them.

13. Buyer's obligations:

Buyers are solely responsible for their use of the Products. It is their responsibility to check that the Products meet their specific needs before purchasing them.

They must take the necessary steps to back up, by their own means, any information in their Account that they deem necessary, as no copy will be provided to them.

14.Liability of FRENCH MUSH:

14.1 Liability relating to the Products:

The Buyer acknowledges and accepts that the Products sold by FRENCH MUSH are not medicines and are not intended to replace medical treatment. The Buyer must always consult a healthcare professional before using a dietary supplement.

FRENCH MUSH makes no guarantee that the Products will meet the Buyer's specific needs, expectations or constraints.
It cannot be held liable for damage resulting from use of the Products that does not comply with the recommendations or their intended purpose and that is not directly caused by a manufacturing defect.

14.2 Liability related to the performance of sales contracts:

FRENCH MUSH cannot be held liable for failure or delay in performing sales contracts due to circumstances beyond its control or a force majeure event, as defined in Article 1218 of the Civil Code.

It is expressly specified that the following are considered force majeure events, in addition to those generally recognized in French case law: exceptional weather conditions, natural disasters, fires and floods, lightning, attacks, disruption or blockage of telecommunications networks, means of transport or postal services, including as a result of strikes, damage caused by viruses that cannot be eradicated by security measures available on the market, as well as any legal, regulatory or public policy obligation imposed by the competent authorities that would substantially alter the General Terms and Conditions.

FRENCH MUSH cannot be held liable for failure or delay in delivery due to an inaccurate or imprecise delivery address provided by the Buyer in accordance with the provisions of the “Delivery” section.
Accordingly, in the event of redelivery, the costs of that delivery will be charged to the Buyer.

14.3 Liability related to access to the Website:

FRENCH MUSH undertakes to carry out regular checks to verify the operation and accessibility of the Website.

In this respect, FRENCH MUSH reserves the right to temporarily suspend access to the Website for maintenance purposes.

Similarly, FRENCH MUSH cannot be held liable for temporary difficulties or inability to access the Website arising from circumstances beyond its control, force majeure as defined above, or disruptions to telecommunications networks.

In any event, FRENCH MUSH’s liability is expressly limited to direct and proven damage suffered by the Buyer, excluding any indirect or non-material damage, such as loss of opportunity, revenue or business.

15. Intellectual property:

The Website, systems, software, structures, infrastructure, databases and content of any kind (texts, images, visuals, music, logos, trademarks, databases, etc.) used by FRENCH MUSH within the Website are protected by all applicable intellectual property rights or database producers’ rights. 

Any disassembly, decompilation, decryption, extraction, reuse, copying and, more generally, any reproduction, display, distribution or use of any of these elements, in whole or in part, without the authorization of FRENCH MUSH is strictly prohibited and may result in legal proceedings.

16. Personal data:

FRENCH MUSH applies a personal data protection policy whose details are explained in the document entitled “Privacy Policy”, which the Buyer is expressly invited to read.

17. Advertising:

FRENCH MUSH reserves the right to insert advertising or promotional messages on any page of the Site and in any communication with Buyers, in a form and under conditions determined solely by FRENCH MUSH.

18. Prohibited conduct:

The following are strictly prohibited: (i) any conduct likely to interrupt, suspend, slow down or prevent the proper functioning of the Site, (ii) any intrusion or attempted intrusion into FRENCH MUSH's systems, (iii) any misuse of the Site's system resources, (iv) any action likely to place a disproportionate load on its infrastructure, (v) any breach of security and authentication measures, (vi) any act likely to infringe the rights or financial, commercial or moral interests of FRENCH MUSH or users of its Site, (vii) any practice that diverts the Site to purposes other than those for which it was designed and, more generally, (viii) any breach of the General Terms and Conditions or applicable laws and regulations.

It is also strictly prohibited to monetize, sell or grant all or part of the access to the Site or the information it contains.

Any commercial exploitation of the Products by Buyers is prohibited, including any resale or distribution for payment.

In the event of a breach of any provision of this article or, more generally, any violation of laws and regulations, FRENCH MUSH reserves the right to take all appropriate measures and initiate legal proceedings.

19. Deletion of accounts and personal data:

The Buyer may request the deletion of their account at any time by contacting French Mush at the address provided at the beginning of these General Terms and Conditions.

Account deletion is only possible if no orders are out for delivery, no active subscriptions are being fulfilled and no disputes are being processed. Otherwise, the request may be put on hold until the relevant matters have been resolved.

Deleting the account disables access to the customer account and deletes the associated personal data, in accordance with the General Data Protection Regulation (GDPR).

This includes, in particular: the name, postal address, email address, IP address, payment information (such as partial or complete credit card numbers, if retained), and any other data that allows the Customer to be identified directly or indirectly.

The data will be effectively deleted within a maximum of one hundred and forty-five (145) days of the request. During this period, the Buyer may request cancellation of the procedure. After this period, deletion is irreversible and the deleted data cannot be recovered.

However, certain data may be retained beyond this period if retention is required by a legal or regulatory obligation.

For further information, the Customer is invited to consult Article 14, “Personal Data”, of these terms, as well as the document entitled “Privacy Policy”, available on the Website.

20. Changes:

FRENCH MUSH reserves the right to amend these General Terms and Conditions of Sale at any time.

The applicable General Terms and Conditions are those in force on the date the Buyer places the order.

Subsequent changes will not apply retroactively to orders already placed.

21. Language:

If the General Terms and Conditions are translated into one or more languages, the French version shall prevail in the event of any discrepancy or dispute regarding the meaning of a term or provision.

22. Mediation:

In accordance with the provisions of Articles L.611-1 et seq. and R.152-1 et seq. of the French Consumer Code, the Buyer has the right to use a consumer mediator free of charge to seek an amicable resolution of a dispute with French Mush, provided that no prior attempt has resolved the dispute directly with customer service.

The mediator may only be contacted after an attempt to resolve the dispute directly with French Mush through a written complaint sent by post or electronically.

For this purpose, the Buyer may contact the following consumer mediator:

Consumer Mediation Centre of Court Conciliators (CM2C)

Address: 49 Rue de Ponthieu, 75008 Paris

Telephone: 07 89 47 00 14

Website: www.cm2c.net

23. Applicable law:

The General Terms and Conditions are governed by French law.